Kent Dubs Connect privacy notice

Last updated: 4 October 2026

This notice explains information handled through Kent Dubs Connect, the iPhone and iPad app for approved Kent Dubs partners. Connect provides contact-card sharing, enquiry capture and a limited Partner Sales workspace. In that sales workspace, partners configure products and share a checkout link or QR so the customer can enter their details and pay on their own device. In app versions that offer Open my Portal, that action opens the full Kent Dubs website in your device’s default browser using your signed-in account. Website tools depend on your role and configuration and can include orders and checkout, earnings, support, business profiles and public map locations. This notice supplements the Kent Dubs privacy policy, which explains our online shop, Shopify checkout, website cookies, marketing and advertising features.

Kent Dubs and your partner

Kent Dubs Limited operates Kent Dubs Connect. Partners use their approved Portal accounts to manage the enquiries they receive. An enquiry is associated with the relevant partner organisation, and authorised accounts and Kent Dubs staff can access it for the service.

For questions about your information, access or correction requests, withdrawal of consent, or deletion of an account or enquiry, email sales@kentdubs.com. Kent Dubs handles these requests. You can also call +44 7714 290860 or write to Kent Dubs Limited, Unit 6 Barton Manor Farm Industrial Estate, Old Surrenden Manor Road, Ashford, TN26 3DN, United Kingdom.

Information handled by Connect

Partner accounts and cards: account and organisation identifiers, name, email, account roles, and the contact details you choose for your card. Public details can include a job title, business name, phone number, website and social links, and a profile photo supplied by a link. On the full Portal website, these can also include business locations and exact or approximate map coordinates you choose to publish.
Customer enquiries: information entered by a customer or a partner helping them, such as name, company, email, phone, vehicle details, product interests and notes. An enquiry may also record its partner, event, capture date, updates, follow-ups and whether it resulted in an order.
Permission records: the choices made for enquiry follow-up and optional Kent Dubs email news and offers, with the wording version, time and capture method. Content-permission receipts identify the applicant or account giving permission, the relevant business and personal-card or business-profile scope, the exact wording and version, and acceptance time. We use these receipts to manage permitted publication and respond to withdrawal or other requests.
Sign-in and operation: the app's generated device identifier, device name and type, app and operating-system versions, session information, IP address, user agent and security/activity records. Opening the full Portal creates a separate signed-in website session through a short-lived, one-use handoff. Signing out of Connect alone does not sign out of the browser; use Log Out on the website, especially on a shared device. Deleting your account through the automatic account-deletion action revokes both app and Portal sessions.
Online sales: configured products, fulfilment choices, checkout links, orders and order/payment status. Permitted business and event views also include commission rates, assigned pitch fees, sales targets, eligible paid sales and earned rebates. Permitted order views can include existing customer contact and delivery details. In Connect’s sales flow, the customer enters checkout details and payment on their own device; payment providers handle information entered in that checkout. Separate full-browser Portal features can handle support messages and photos or videos, or payment/payout information where those features are configured.
Privacy requests: the requester, type and details of the request, its receipt, handling status and Kent Dubs response. A pending submission may be saved on the device so the same request can be retried.

Information comes from existing Portal accounts, customers and partners who provide or update it, online sales and support interactions, and the device and server records needed to operate the service. Please keep enquiry notes relevant and avoid including passwords, payment-card details or unnecessary sensitive information.

Enquiries and permission choices

Connect uses information to authenticate partners, provide their account and public card, enforce content-publication permissions, save and synchronise enquiries, enable the relevant partner to follow up, configure sales and share customer checkout, handle privacy requests, and protect the service. Kent Dubs also handles information supplied through separate browser Portal support and sales features.

The enquiry form asks for permission to follow up about that enquiry. A separate, optional choice records whether the customer would also like Kent Dubs product news and offers by email. Declining that optional choice does not prevent an enquiry being recorded. The two choices and their wording are stored separately. If you opt in, Kent Dubs may send product news and offers by email. We send these marketing emails only to customers who have opted in.

You can ask to change these choices or withdraw consent by emailing sales@kentdubs.com. You may also use an unsubscribe link in a marketing email. Withdrawing consent does not change the lawfulness of processing already carried out on that consent. Our shop and checkout may present their own communication and privacy choices; see the store privacy policy for those features.

Content permission and public cards

Before publishing your own card, you must explicitly confirm that you own or have permission to use the content you supply and permit Kent Dubs to host, reproduce and display it in Connect, the Portal and public partner/contact pages while you make it available. This covers supplied photos, logos, descriptions and contact-card content. The native own-card choice does not grant permission for a shared business profile: that profile requires its own confirmation in the business-profile form. The application form also asks applicants for permission for content they supply. Existing saved content is not automatically treated as accepted.

An enabled card with the required current permission is public: anyone with its link or QR code can view its published details and send an enquiry back. Shared business content is displayed only with its applicable permission. Review your content before sharing it. You can change supported details or pause your personal card without granting new permission. You can remove content or email sales@kentdubs.com to withdraw content permission. Pausing one card does not by itself withdraw permission for a shared business profile. Removing or pausing content cannot recall details or copies that another person has already saved.

Providers and linked services

We use service providers for hosting, database storage, recovery backups and account email. The connected systems include Shopify for orders and customer checkout, Cloudflare R2 for stored files and backups, and Resend or configured email services for messages and account email. Separate full-browser Portal support conversations and attachments are available to the relevant partner business and Kent Dubs HQ through authorised access; their email notifications can contain message and sender details as well as a Portal link. Those support features are distinct from Connect’s limited sales flow.

Separate full-browser Portal payment or payout features may use Stripe where configured; these are not offered in Connect’s limited sales flow. Customer checkout and other browser features have their own providers and choices. Optional Google address lookup and Google fonts may be used in separate full-browser Portal or linked pages; these are not loaded in the restricted Connect workspace. Where address lookup is used on those pages, address text entered for lookup and normal browser connection information are sent to Google; addresses can also be entered manually. On those separate pages, loading a linked profile photo contacts its image host. Following website or social links takes you to the relevant provider’s service and privacy information.

The online shop, checkout and other linked services can collect information separately using cookies and similar technologies. Read the store privacy policy and the relevant provider's notice when using those features.

Device storage and permissions

To work offline, Connect stores a downloaded partner profile, downloaded leads and a queue of captured enquiries on the device. It uses iOS file protection for these files and Apple Keychain for the saved Portal session. Preferences and the generated device identifier are also kept on the device.

If you enable app locking, Apple checks Face ID, Touch ID or the device passcode. Connect does not receive the fingerprint or face template. The Portal sign-in QR scanner uses camera permission to read a code on the device; it does not save or upload the camera image or video. Connect does not read your device's address book or request device location access.

You can sign out while keeping offline data for the same account, or sign out and erase local data. Erasing local data removes enquiries that have not synced. Check the queue first. Local erasure does not delete previously synced Portal records or the Portal account, and it does not remove copies already held in device backups.

Retention and deletion

Unused enquiries become due for deletion after 12 calendar months since the last genuine follow-up, where no order has resulted. If there has been no follow-up, the period starts when the enquiry was captured. Opening, synchronising, changing the stage of or archiving an enquiry does not restart this period.

Deletion is managed by Kent Dubs. The app does not automatically erase an enquiry when the 12-month date arrives; the Portal provides a reviewed deletion process. Records with uncertain history need to be checked before that process can remove them. Contact sales@kentdubs.com if you want an enquiry or other personal information deleted.

Archiving retains an enquiry and its consent history. An enquiry linked to an order is outside the unused-enquiry rule. Account, order, support, content-permission and other business records can have different retention requirements, including maintaining the service, documenting permissions and withdrawals, meeting legal obligations and resolving disputes, as explained in our general privacy policy.

A deletion from the live Portal does not immediately remove older recovery backups. Server recovery points are configured for 365 days; storage retention locks can keep backup objects longer. Device backups follow the device or backup provider's settings. An offline device needs to reconnect before it can receive a Portal deletion update. The Portal keeps minimal deletion identifiers so an old offline copy can be recognised and prevented from being added back during normal synchronisation.

Account and data requests

Open Settings → Account and data deletion in Connect. In app versions offering the separate Delete my account action, you can automatically and permanently delete your own Kent Dubs account after an online password check, an authenticator code where required, and explicit confirmation.

This removes your Connect and Portal sign-in, personal profile and contact card, and revokes signed-in access on other devices. After server completion is confirmed, Connect removes account data from the device used, including unsynced enquiries. Your organisation and its shared customer enquiries, orders, assignments, payments, commission records and support correspondence remain. Minimal account and device references that cannot sign in remain where needed for business history and synchronisation receipts. Recovery backups and copies already saved or shared follow their retention policies; deletion cannot instantly erase an offline device or another person's saved copies.

The device saves a recovery reference before submitting deletion so it can check the outcome if the connection is interrupted. Your confirmation password and authenticator code are not saved for this purpose. The server keeps a minimal completion receipt and a hash of its recovery key, without account details, so a device can confirm completion later. A failed connection or missing receipt is not confirmation that deletion finished. If local cleanup is interrupted after server deletion, the app provides a cleanup retry.

Other personal-data deletion and consent-withdrawal requests, including account-deletion requests sent through older app versions, are handled manually by Kent Dubs. Their request receipts and responses are available to the requester and Kent Dubs HQ. A manual request receipt confirms receipt of the request; a closed handling status alone does not confirm erasure. Read the Kent Dubs response for the outcome. Email sales@kentdubs.com if you cannot sign in, are a customer whose enquiry was recorded by a partner, or need help with other information. Identify the account or enquiry, but do not send a password. We may need to confirm your identity and clarify the records concerned.

Your rights and concerns

Depending on applicable law and the circumstances, you may have rights to access, correct, erase, restrict or object to the processing of your personal information and to receive it in a portable form. Where processing relies on consent, you can withdraw that consent. Further details, including rights relating to Shopify's processing, appear in the Kent Dubs privacy policy.

You can object to direct marketing at any time. Contact sales@kentdubs.com or use the unsubscribe option in the message.

You can raise a concern with Kent Dubs using the contact details above. In the UK, you can also contact the Information Commissioner's Office. Other local rights and regulators may apply where you live.

Changes and help

We will update this notice when the information handling described here changes and show the updated date. For help using the app, visit Kent Dubs Connect support.