Kent Dubs Connect support

Kent Dubs Connect helps approved Kent Dubs partners share their contact card, capture customer enquiries and open Partner Sales on iPhone and iPad. Partner features require an approved Kent Dubs Portal login. If you are not a partner, use the application link in the app.

Contact Kent Dubs

Email sales@kentdubs.com or call +44 7714 290860. You can also use our contact form.

Include your partner business name, device model, iOS or iPadOS version, app version and the wording of any error. Do not send passwords, security codes or payment-card details. Hide customer details in screenshots unless they are needed to investigate your request.

Signing in

Use your existing Kent Dubs Portal email and password, with a security code if your account uses two-factor authentication. First sign-in and downloading your partner information require an internet connection. If sign-in fails, check whether the same account works in the Portal, then contact us for help.

Capturing enquiries offline

Sign in online and let your partner profile and consent wording load before going offline. Read the consent choices with the customer and record them accurately. Email-news consent is optional and separate from follow-up about the enquiry.

When you reconnect, open Leads and check the sync status. Keep the app and its local data until pending enquiries have synced successfully. If a sync error remains, contact us before removing the app or erasing its data.

Sharing and selling

Use Share to display your public contact-card QR code or share its link. Check the public details before sharing and use only content you have permission to publish.

Sell opens online Partner Sales. Internet access is required, and available options depend on your partner account. The app does not provide native offline card payments.

Signing out or changing devices

Signing out while keeping offline data retains local partner information and enquiries for the same account. Choosing to erase local data removes the local queue and downloaded data, including enquiries that have not synced. Check pending enquiries before erasing data or changing devices.

Removing local data does not delete your Portal account or previously synced records. Archiving an enquiry is not deletion.

Privacy and data requests

For access, correction, deletion or consent-withdrawal requests, email sales@kentdubs.com and identify the relevant partner account or enquiry. Kent Dubs handles these requests. We may need to confirm your identity and clarify the records involved; do not include a password.

For information about our online shop, read the Kent Dubs store privacy policy.

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