Politica de rambursare

Returns and Refunds Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

To complete your return, we require a receipt or proof of purchase.

In the first instance please do not send your purchase back without first contacting us at sales@kentdubs.com

Or call 07714 290860

Checking your cover on delivery

Please inspect each cover as soon as it is delivered and, where reasonably possible, within 48 hours and before fitting or use. Check and photograph the inside and outside of the main cover and both door panels, together with the packaging. If you find a possible defect, an incorrect item or transit damage, contact us promptly with your order number, a description of the issue and clear photographs. Prompt notice and photographs help us investigate; they do not reduce your statutory rights.

For quality control, we may retain private photographs taken of the finished cover before packing and link them to your order. When assessing a claim, we may consider those records, the packaging and delivery evidence, your photographs, the nature and location of the damage, and the amount and type of use.

Damage, wear and fading after delivery

Subject always to your statutory rights, we cannot provide a refund or replacement as though there were a manufacturing defect where damage arose after delivery from use, accident, misuse, neglect or an external cause. This includes snags, cuts, rips, tears, punctures or abrasion caused by sharp or rough objects or surfaces; burns, scorch marks, melting or holes caused by barbecues, fire pits, heaters, naked flames, sparks, embers, hot ash or hot stones or rocks; and damage caused by incorrect fitting or removal, excessive force, storms or high winds, animals, unsuitable cleaning, poor or damp storage, alterations or repairs by others.

Normal wear and tear and gradual fading, colour change or weathering caused by sunlight, ultraviolet exposure, heat, climate or prolonged or continuous outdoor use are not manufacturing defects. The rate of fading and weathering varies according to location, conditions and duration of use. If deterioration appears unusually rapid and may be caused by a defect in materials or manufacture, please contact us so that we can assess it.

Nothing in this section excludes or limits your statutory rights where an item was not of satisfactory quality, fit for purpose or as described when supplied.

There are certain situations where only partial refunds are granted:

• obvious signs of use or misuse under our voluntary guarantee
• Any item returned under our voluntary guarantee more than 30 days after delivery

30 Day Money Back Guarantee

We are so sure you will love our products we now offer a full 30 day money back guarantee, if you don’t like it, send it back in the the condition it was received and we will refund you ! 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@kentdubs.com

Sale items

Our voluntary 30-day money-back guarantee applies only to regular-priced items. This does not affect your statutory rights in relation to sale items that are faulty, damaged on delivery, not as described or otherwise do not conform to the contract.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@kentdubs.com and send your item to: Kent Dubs, 16 Kent Avenue, Ashford, Kent United Kingdom TN24 8NQ.

Shipping returns

To return your product, you should mail your product to: Kent Dubs, 16 Kent Avenue, Ashford, Kent United Kingdom TN24 8NQ.

You will be responsible for return shipping costs for a change-of-mind or voluntary-guarantee return. Where an item is faulty, damaged on delivery, not as described or otherwise does not conform to the contract, please contact us for return arrangements; we will cover return costs where required by law.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@kentdubs.com for questions related to refunds and returns.

The above does not affect your statutory rights.